The current terms and conditions govern all agreements between O'Life Natural and its customers in so far as there is no deviation from special terms or agreements. Our general as well as our special sales and delivery terms are considered to be accepted by our customer even if they are would be in conflict with its own general or special purchase terms. These last bind us only when we have accepted them in writing and expressly. Our agreement can not in any event be deduced from the fact that we would have accepted the trade agreement without protesting against the provisions referring to the general or special terms or other similar provisions of the customer.

All of our proposals and price lists are free of charge and are for information purposes only, so they do not connect us in any way. Also prices quoted on the O'Life Natural website are not valid as a quotation. Our prices can be changed without prior notice. O'Life Natural reserves the right to adjust the selling prices at any time for the delivery of the goods as a function of changes in the cost or exchange rate fluctuations of the foreign currency; This right remains valid if the O'Life Natural NV. order confirmation states another selling price. If applicable, the customer reserves the right to cancel the order at the new price within 3 days of its notification. O'Life Natural NV. can not be held liable for non-execution of an order due to force majeure, such as inventory depletion, removal of goods due to accidents, strike, fire, flooding, etc. This summary is not limiting. O'Life Natural NV. is not obliged to prove the unforeseen nature of the circumstance that constitutes force majeure.
When placing an order at O'Life Natural NV., the customer must identify himself by using an identification provided by O'Life Natural NV. and which consists of a (combination of) customer name, customer number and other forms of Identification, including a password or other code (hereinafter referred to as "Customer Identification"). An order placed electronically and in which the Customer Identification is named or used has the same binding value as a customer-signed purchase order. O'Life Natural NV. can not guarantee the security of the Internet and the possibility of intercepting or disturbing data transmitted by the customer using the appropriate Customer Identification, and may not be held liable by the Customer in any way. O'Life Natural NV. is entitled to fully believe that the information relating to the order, in terms of the content and form received from the customer, is the correct information. The customer is solely responsible for the use and confidentiality of the Customer Identification granted by O'Life Natural NV. In case of loss or misuse of Customer Identification as a result of which O'Life Natural Damages Damage, Customer O'Life Natural NV. should indemnify this.

Delivery periods are provided for information purposes only and are therefore not binding. Delay in delivery can in no case give rise to a fine, compensation or termination of the agreement.
The foregoing provision may only be waived by means of an explicit and written agreement between the parties.
We reserve the right to make partial deliveries, which partial sales are made. The partial delivery of an order can not justify refusal to pay the goods delivered.

The goods delivered remain the property of O'Life Natural NV. until full payment of principal, costs, interest and, where applicable, damages. In particular, the customer will not be able to transfer, pledge or with any security or privilege to its property.

In case of damage, incompleteness, mistake or any other apparent defect or nonconformity, the customer is required to refuse the goods or to accept only under written reservation. Any complaint regarding the goods delivered must be communicated to us within five days after receipt with reference to the invoice number or, failing this, of the shipping note. After the expiry of this period, the complaint will no longer be observed. The possible return of goods will only take place after prior confirmation from O'Life Natural NV. A condition for this is that the purchase of the goods in question has been made within 10 days before the return request. During the above 10-day period, the goods must be delivered to O'Life natural NV. Only goods in unopened and undamaged and can be returned in their original packaging. The customer bears all responsibility and risk regarding the products in the context of their return. Except in the event of a clear mistake of O'Life Natural NV, the return charge is borne by the customer and O'Life Natural NV is entitled to charge a restocking & handling fee amounting to at least 10% of the purchased goods to the customer. In case of dispute of delivery, in case of non delivery, incomplete delivery, etc., the customer is entitled to request proof of delivery (POD, Proof of Delivery) within 2 (two) months after order confirmation. Once this period expired, the effective delivery of the goods can no longer be questioned. Any complaint regarding our invoices shall inform us within 10 days of their receipt. Failure to do so will be considered as being accepted without any reservation. A complaint can not justify a suspension of payment.

O'Life Natural is in any case not obligated to pay the customer or to pay compensation to third parties if the goods were not used in accordance with their destination or if the damage is the result of a customer's mistake or negligence.

Any order made by the customer is irrevocable, regardless of whether or not an advance has been paid. The advance paid by the customer will be deducted from the order price. All our invoices are payable at our registered office, cash, net and without discount or 30 days after delivery for the customers. In case of delay or delay, a duty of 13% on an annual basis will be due by law and without notice, as well as a lump sum equal to 15% of the invoice amount, without this compensation being less than 123.95 euros. Non-payment on the expiration date of a single invoice, the protest of a bill of exchange (even if it was not accepted), any application for concordation, in court or in court, any application for payment, even not officially, or any other fact which shows the customer's ability to pay, the due balance of all the other, even non-expired invoices, is due immediately and without notice. In addition, O'Life Natural NV reserves the right to suspend all deliveries without notice. In case of unilateral termination of the agreement by the customer, he will pay compensation of at least 30% of the total price. Higher compensation can be claimed if the damage exceeds 30%.

Without prejudice to its right to compensation, O'Life Natural reserves the right to terminate or discontinue this contract at any time without notice or remuneration, in case of non-payment on the expiration date of a single invoice, the protest of a bill of exchange (even if not accepted), any application for concordation, in court or in court, any application for payment, even not officially, or any other fact that shows the customer's ability to pay.

The customer undertakes to respect the legal terms of export control as imposed by the United States, as well as the laws of the European Union and its Member States in this matter. In the case of exports of certain goods outside the European Union, the customer has the obligation to obtain a written permission from the producer prior to the sale. In case of breach of this clause, the customer will compensate O'Life Natural NV. for consequential damages, costs, and expenses.

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